FAQ

We are WIRELINE official sales. Our store is a premium fishing line store.

As our online presence continues to grow, we aim to provide best-in-class customer service across the country, enabling us to grow again within a year. We have a wide range of products from world-renowned brands and local brands, all the essentials you need. Convenient to develop more knowledge and skills in saltwater and freshwater scenarios.

How can I check the status of my order?

You will receive email notifications regarding the status of your order. If you are a registered customer, you can also find the status of your order in your profile.

(claim)

The statutory warranty period for the goods is 24 months.

Complaints will be resolved within 30 days of the date of application.

When can I receive my order?

Items usually ship within 2~3 business days after order and payment.

I bought the product and it doesn’t fit. Can I return an item?
Yes, returns are possible under certain circumstances. By law, private customers can opt out of the contract within 30 days of signing the purchase contract, e.g. by remote communication. through the Internet. However, the item must be in good condition, with no signs of use or wear, and in its original packaging. Please do not send items cash on delivery, such items will not be accepted. Please notify us before shipping.

We also do not refund shipping costs if you return the entire order.

Where can I complain about a product?

First of all, please let us know by email and send us a properly filled complaint report (recall notification). And then we’ll agree on how to proceed.